RETURN POLICY
U.S. Return Policy
We truly hope you enjoy your new Oughton luxury goods! If you need to return an item purchased at oughton.com, Oughton will provide one free return shipping label for returns made within 30 days of purchase. After 30 days, customers are responsible for return shipping costs. Items must be returned in new condition with original tag, dustbag, straps, and handles, preferably in the original packaging.
If you've lost your order paperwork, email us at customerservice@oughton.com.
If your item is damaged and your purchase date falls outside our standard return window, please contact customerservice@oughton.com. Return requests outside of the standard timeframe will be reviewed on a case-by-case basis and are subject to acceptance at the discretion of Oughton.
If you need to return an item purchased at an Oughton retailer or tack store, please return the item to the original place of purchase.
Start a Return (U.S. Only)
Visit our Return Center to start the return process. You’ll need the order number and shipping zip code
from your packing slip. One free return shipping label per order is available for returns within 30 days of your order. Free return shipping applies only to orders in the continental U.S.
We’ll work hard to process your return quickly, but please be patient, as processing times may vary. Please allow 15 days from the date of return delivery for the return to process and the refund to post to your credit card.
Popular Return Questions
How much does return shipping cost?
Returns for orders in the continental U.S. are free within 30 days for eligible products. For orders made outside the continental U.S., customers are responsible for the cost of return shipping. We
will refund your original form of payment less return shipping costs.
Preparing your item for return
A prepaid USPS label will be assigned to all domestic return requests. Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label.
If possible, please ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, ship your return in your own packaging or materials provided by your local courier. Include your packing slip in the box, along with the product you’re returning if you have it. If you've lost your order paperwork, are outside of the United States, or need help with the returns process, email us at customerservice@oughton.com.
Your Oughton prepaid label is specific to your return request. To avoid delay in processing, please include only the approved items in your return package. Please do not combine return orders in one shipment.
Where is my shipping label?
Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label.
When will I get my refund?
Once your return is received and processed, we'll email you a Refund Confirmation to let you know that a refund has been processed. Your refund will be issued against the original payment method. Please allow 15 days from the date of return delivery for the return to process and the refund to post to your credit card.
Can I exchange a product?
To exchange a product:
1. Return your items as described above.
2. Place a new order.
International Return Policy
Returns on products purchased from the Oughton website are available for 30 days after the order date. Customers are responsible for shipping costs to get the product back to the Oughton office. We recommend using a shipping method that offers tracking services. Return directions are provided on your packing slip, or you can contact Oughton Customer Service at customerservice@oughton.com.
Send international returns to:
Oughton
154 E. Bingen Point Way,
Bingen, Washington 98605
USA
Please allow 10 days for us to receive your return. Once your return is received and processed, we'll email you a Refund Confirmation email to let you know that a refund has been processed. Allow 1-2 billing cycles for the credit to appear on your credit card statement.
Need Help?
Our customer service team would be happy to assist you.
Email:
customerservice@oughton.com
Within the U.S., call
toll-free 855-202-0205
Outside the U.S., call
+1 509-408-5121
Business Hours
Monday to Friday, 7:30 am to 4:00 pm PT
