SHIPPING POLICY
Our everyday free shipping policy is free standard shipping on orders over $150 to addresses in the continental United States, Alaska and Hawaii.
Shipping Options
Within the Continental U.S.
UPS Ground
5-7 Business Days
FREE on orders of $150 or higher
USPS Priority Mail
5-7 Business Days (Currently experiencing delays)
On orders of any value
UPS Expedited*
2-3 Business Days
On orders of any value
*Notes on Expedited Shipping
Because of the effects of the coronavirus and its impact on their infrastructure, UPS has suspended their Service Guarantee for all shipments from any origin to any destination. This includes expedited shipments. If you select expedited shipping for your order, UPS will not guarantee delivery within the timeframe you selected and paid for.
We cannot guarantee delivery dates will be met for expedited shipping.
Where We Ship
Shipping Within the United States
We strive to get your merchandise to you as quickly as possible. Orders received Monday-Friday will ship within 1-2 business days. We ship all standard shipping orders in the continental US via UPS Ground. Orders arrive within 5-7 business days unless UPS Expedited (2-3 business days) shipping was selected at checkout. We cannot guarantee delivery dates.
International Shipping
oughton.com is pleased to ship worldwide through our partner, GlobalShopex.com. Simply add any items you wish to purchase in your shopping cart and choose the "International Checkout" option. The global checkout page will allow you to see the cost of shipping and duties and taxes upfront. You may prepay duties and taxes when you check out or pay upon delivery. If you prepay, there will be no additional funds collected upon delivery. GlobalShopex handles the international checkout and shipping and will process your payment and guarantee delivery. Once your order is completed, order status questions should be directed to GlobalShopex at customercare@globalshopex.com or 786-391-4868.
STANDARD SHIPPING arrives at your address in between 10 to 15 business days.
PRIORITY SHIPPING arrives at your address in between 5 to 10 business days.
GlobalShopex Contact Numbers
+1 (786) 391 4868.
We ship to Australia, Canada, New Zealand, Denmark, Germany, Hong Kong SAR China, Kuwait, Namibia, Netherlands, Norway, Singapore, South Africa, Spain, Sweden, United Arab Emirates, United Kingdom, Belgium, Iceland, Japan, Taiwan, France, Ireland, Italy, Brazil. Allow up to 15 business days for your order to arrive before contacting Oughton customer service with questions.
Shipping Procedures
Shipping Confirmation Emails
We will send you a shipping confirmation email when all or part of your order is shipped that will include your tracking number. You can also check the status of your order anytime by clicking on the Order Tracking link in your Shipping Confirmation email or by logging in to your account and going to your Order History
Shipping in Multiple Packages
If your order includes several items, they may shipped in multiple packages. Shipping Confirmation emails will be sent when each item is shipped. Our shipping confirmation emails will let you know how much of your order has shipped.
How to Track Your Order
There are two easy ways to track your order:
Log in to your account and go to the Order History section. From there you will be able to choose which order you'd like to view and you will have an option to track the order. You will receive a shipping confirmation email when all or part of your order is shipped. The email will include a tracking number.
Processing Time
We process and ship packages Monday through Friday. At this time, our shipping department does not work on Saturday, Sunday, or certain holidays (New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas.) Your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information). Most items are available to ship in 1-2 business days unless otherwise noted.
