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Built to Perform
BRED TO IMPRESS
We stand behind our products for generations, not seasons.
OUGHTON’S PATINA PROMISE
The best memories last a lifetime, and we guarantee your Oughton luxury goods will, too. If you find your Oughton product does not stand the test of time, we will offer a refund, store credit, or replacement item of equivalent value.
WHAT’S COVERED
Failure of materials
Failure of workmanship and craftsmanship
Manufacturer defects
Every item for the lifetime of the product
PROVENANCE MATTERS
The Patina Promise applies to all Oughton bags and leather goods purchased through an authorized Oughton retailer or the Oughton website. Every item is subject to an evaluation by our repairs team.
EXCLUSIONS
Not covered under our guarantee:
Animal damage, chemical damage, damage caused by mishandling via airline or third-party shipping companies, extreme wear, third-party alterations, and customer alterations, or using the item for use other than its intended purpose.
Likewise, abuse of the product, factory seconds, and disregard for stated product care instructions are not covered.
Please note: The inherent beauty in leather lies in that each hide is unique. Our bags are handcrafted, so some natural color and surface grain variation from bag to bag is normal.
RETURNS OR REPLACEMENTS
If you have an item eligible for return or replacement under our Patina Promise guarantee, please return it to the original place of purchase.
If you made your purchase at oughton.com within the past 30 days, you can start your return through our online portal.
If it has been more than 30 days since your purchase at oughton.com, contact customerservice@oughton.com, and we’ll help you with your return!
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