Frequently Asked Questions

Popular Questions

How do I return an item?

All Oughton orders are FINAL SALE and not eligible for return.

Can I cancel my order?

Once an order is placed, it can't be altered or changed.

My item is damaged, how do I get it replaced?

Please contact our Customer Service Team at customerservice@oughton.com with your order number, item name, color and size (if applicable) of damaged item and the type of damage. Our Team will assist in getting you taken care of.

Ordering

How do I order?

Thanks for shopping on oughton.com. When you are ready to select items to purchase, here are some simple steps that may help:

Click on an item to go to the next page with color and size details for the item
1. Click through colors available
2. Add items to your shopping cart
3. When ready to check out, enter a shipping address
4. The shipping methods and rates will be shown to choose from
5. Enter any promo code you may have received
6. Continue to payment method and billing address information

I'm a first time customer. How do I create an account?

As a new customer, you will not be asked to log in at checkout. The information you provide during checkout will be saved to a secure account that you can later access to track orders or request a return or exchange, and for ease in ordering Oughton again. An account may only have one email associated with it, but you can update your email by logging in to your account.

To make an account without a purchase, click 'Account' in the site header and choose 'Create Account' to create a new account. Follow instructions.

May I checkout as guest?

Yes, you can. You will still need to provide an email address for order tracking purposes.

How do I use my promo code?

Enter your code at checkout exactly as it appears in the email, printed offer or webpage. Click "Apply" and your discount will be detailed in the payment summary. Only one promo code is allowed per order. You can find additional Terms & Conditions detailed on the original offer.

May I order over the phone?

No Oughton does not accept phone orders.

Do you charge sales tax?

Yes. Oughton charges sales tax on orders, based on the destination of the order, in accordance with state and local tax laws.

Why does my bill address have to match my credit card billing address?

We verify all transactions using Address Verification Service. All billing addresses must match the card billing address both domestic or internationally.

Is your site secure?

Absolutely. During the order process, all personal information is transmitted via Secure Socket Layers (SSL), the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. To be sure your connection is secure, look at the bottom status bar of your browser window during checkout. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure.

What forms of payment do you accept?

For purchases at oughton.com, we accept payment by Visa, MasterCard, American Express, Discover, Apple Pay, Amazon Pay, Google Pay, and Paypal. We are always adding more ways to pay as they become available.

Customer Accounts

How can I retrieve my password?

It’s easy to retrieve your password. To retrieve your password, click 'Account' in the Oughton header. On the Account login page, click the link that says “Forgot your password? Click here.” Enter the email address you used to set up your account (or the email address provided during your initial purchase) and click on the “send” button. You will receive your password in a message sent to the email address provided.

How can I retrieve previous order numbers?

You can retrieve previous order confirmation numbers by logging into your account. On the Oughton home page, click on the 'Account' link in the header and login. Here you will find complete details, including order confirmation numbers, related to previous purchases at oughton.com.

Why do you require my email address?

Your email address is required so that we can communicate with you quickly and efficiently regarding your order(s). You will receive the following emails from us:

1. An order confirmation email will be sent after you click the "Complete Checkout" button.
2. Notification will be sent via email if there is a problem with your payment information, or if any additional charges are applicable, such as tax or additional shipping.
3. A shipping status email will be sent when your order's tracking information has been updated.
4. A final follow-up email may be sent 10 to 45 days after shipment to confirm your receipt of your order.

You may also choose to sign up for email notifications of special promotions that Oughton offers throughout the year.

What is the purpose of having an account?

During the checkout process, your information will be saved to a secure account. This account allows you to log in to track orders and request returns or exchanges. The account includes your billing and shipping information for faster checkout next time. The personal information in your account is not accessible to or shared with any third parties.

Shipping

What are your shipping options?

Within the Continental U.S.

UPS Ground

5-7 Business Days
FREE on orders of $150 or higher

USPS Priority Mail
5-7 Business Days (Currently experiencing delays)
On orders of any value

UPS Expedited*
2-3 Business Days
On orders of any value


*Notes on Expedited Shipping
Because of the effects of the coronavirus and its impact on their infrastructure, UPS has suspended their Service Guarantee for all shipments from any origin to any destination. This includes expedited shipments. If you select expedited shipping for your order, UPS will not guarantee delivery within the timeframe you selected and paid for.

We cannot guarantee delivery dates will be met for expedited shipping.

How can I track my order?

Please log into your account through the 'Account' button found in the header on oughton.com and review your order history. Your tracking information can be found there. It may take up to 48 hours after an order has shipped for tracking information to appear. You can also track your order from your Shipping Confirmation email.

Do you ship internationally?

International customers may choose to ship their orders through our International Checkout option. We use a third party shipping company that provides shipping options tailored to your country as well as allowing you to prepay any duties and fees for the order.

We ship to Australia, Canada, New Zealand, Denmark, Germany, Hong Kong SAR China, Kuwait, Namibia, Netherlands, Norway, Singapore, South Africa, Spain, Sweden, United Arab Emirates, United Kingdom, Belgium, Iceland, Japan, Taiwan, France, Ireland, Italy, Brazil.

International orders shipped from the Oughton warehouse are sent via USPS. Allow up to 15 business days for your order to arrive before contacting Oughton Customer service with questions. These orders may be subject to additional duties upon arrival at its destination. These duties are your responsibility.

Returns and Exchanges

Return Policy

All Oughton orders are FINAL SALE and not eligible for return.

Can I exchange a product?

All Oughton orders are FINAL SALE and not eligible for return.

International Customers

Delivery Times

oughton.com is pleased to ship worldwide through our partner, GlobalShopex.com. Simply add any items you wish to purchase in your shopping cart and choose the "International Checkout" option. The global checkout page will allow you to see the cost of shipping and duties and taxes upfront. You may prepay duties and taxes when you check out or pay upon delivery. If you prepay, there will be no additional funds collected upon delivery. GlobalShopex handles the international checkout and shipping and will process your payment and guarantee delivery. Once your order is completed, order status questions should be directed to GlobalShopex at customercare@globalshopex.com or 786-391-4868. 

STANDARD SHIPPING arrives at your address in between 10 to 15 business days. 

PRIORITY SHIPPING arrives at your address in between 5 to 10 business days. 

GlobalShopex Contact Numbers 

+1 (786) 391 4868. 

We ship to Australia, Canada, New Zealand, Denmark, Germany, Hong Kong SAR China, Kuwait, Namibia, Netherlands, Norway, Singapore, South Africa, Spain, Sweden, United Arab Emirates, United Kingdom, Belgium, Iceland, Japan, Taiwan, France, Ireland, Italy, Brazil. Allow up to 15 business days for your order to arrive before contacting Oughton customer service with questions.

Customs, Duties, and Tariffs

Customers are responsible for all duties, taxes, customs charges, and any other fees that may be required to receive delivery of an order. Oughton does not charge for any duties, taxes, VATs, or tariffs on international shipments. Contact your local customs office for more information.

International Shipping Offers and Exclusions

Due to the high cost of shipping internationally, we cannot apply free shipping offers to international orders.

Need Help?

Our customer service team would be happy to assist you.

Email:
customerservice@oughton.com

Within the U.S., call
toll-free 855-202-0205

Outside the U.S., call
+1 509-408-5121

Business Hours
Monday to Friday, 7:30 am to 4:00 pm PT

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